Repair center Information
  • Repair Services
  • If your merchandise requires repair, please contact an Authorized Repair Centers in the list below. The Authorized Repair Center will determine whether the product is under warranty and repairable. The Authorized Repair Center will take only the appropriate final decision between the
  • A) The merchandise is repairable and covered under warranty The goods will be repaired at the expense of the manufacturer and will be returned.
  • B) The goods can not be repaired but still under warranty The Authorized Repair Center will contact us and we will send the same article to replace on condition of availability. Please note: The Authorized Repair Center is not entitled to request a replacement merchandise from a store. Only representatives of Service After Sales by the manufacturer may authorize a replacement.
  • C) The goods are serviceable but not covered by warranty If it is determined that the merchandise is repairable but is no longer under warranty, you can choose to have it returned unrepaired, or to carry out repairs at your expense.
  • D) The goods are not repairable and not covered by warranty You can ask the Authorized Repair Center to send you the unrepaired goods or unusable.
  • Make a return with ease!
  • Choose the shipping company that best suits your needs and will provide you with tracking information and insurance
 Return conditions

    Remember to insert all original documents in the box before sending.
  • Items must be returned unused, with all original tags and intact packaging.
  • 30 day return policy.
  • To be able to accept a return, we must make sure that the product in question will be viable for reselling. We have made the promise of quality and that’s why we guarantee all our customers products in perfect condition. In order to accept your return, you have to make sure the product is in perfect condition, that it is clean, with no stains, smells or animal hair, with the labels and the original packaging.
  • VALISE 411 Expert inspects the items received and then decides if it can be refunded. If you are unsure of the condition of the product you are sending back, contact VALISE 411 Expert before returning, so we can advise you.
  • Since anyone can make a mistake, it is possible that VALISE 411 Expert could deliver the wrong product or a damaged product. If you are in this situation, do not hesitate to contact our customer service. In that case, we will not charge you a return fee. Note that VALISE 411 Expert is not responsible for any mistake related to the selection of your product, nor a disappointment with the difference between the actual colour of the item and the image online, which may differ from screen to screen. If it’s not a mistake on our part, the delivery costs to return the product come back to you immediately.
  • VALISE 411  hopes that you are satisfied with your purchase and that you enjoy your products fully. If for any reason you are not completely satisfied, we will refund you up to 30 days after reception of your order.